CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules and customer protection guidelines applicable to all orders and transactions placed on our official website. We dedicate ourselves to delivering consistent, transparent, and customer-centric shopping experiences for every global user. All service terms specified below apply to all customers without regional distinction, covering order processing, shipping arrangements, payment regulations, return and refund services, and daily customer support services. Our team strictly follows standardized service procedures to ensure every customer’s legitimate rights and interests are fully protected.

Order Processing & Shipping Service

All orders submitted on our official website will be processed promptly by our professional operation team. For all in-stock products, we will arrange order shipment within 1 to 3 working days after successful order confirmation and payment verification. We maintain a unified global delivery timeline for all regional shipments, with a standard delivery period of 6 to 12 working days. This delivery cycle is applicable to all international and regional orders to ensure consistent and predictable logistics efficiency for every customer worldwide.
We provide free shipping for all products available on our website. There are no hidden shipping fees, handling fees or additional logistics charges for any order. Customers can enjoy full free shipping services regardless of order amount or delivery destination. We cooperate with stable and reliable global logistics channels to ensure safe packaging, complete cargo protection and smooth transportation of all functional beverage products, including high-protein instant iced coffee, concentrated coffee liquid, collagen protein creamer, transparent fruit protein sparkling drinks, and zero-calorie coffee syrup.

Unified Payment Standard

To standardize global transaction procedures and deliver a clear and straightforward payment experience, all transactions on our official website are settled in unified USD currency. This unified payment standard eliminates the complexity of multi-currency conversion, avoids exchange rate deviation issues, and ensures full transparency and accuracy of every order amount. All displayed product prices, settlement amounts and order fees are based on USD, providing a unified and reliable billing system for global customers.

Return & Refund Policy

We uphold a customer-friendly after-sales system and provide a long-term return service for all purchased products. We support a 60-day return policy for all eligible orders from the date of order receipt. Customers who are unsatisfied with product taste, receive defective goods, or encounter other eligible after-sales situations can initiate a return application within the valid return period. All return applications will be reviewed and verified by our professional after-sales team in a timely manner.
Once your return request is approved and the returned goods are received and inspected by our warehouse team, we will initiate the official refund process. All refunds will be completed within 5 to 10 working days. The refund will be returned via the original payment channel. We strictly implement standardized after-sales procedures to shorten the processing cycle, reduce customer operation costs, and ensure efficient and secure fund settlement for every valid return order.

Customer Support & Consultation Service

We provide comprehensive and one-stop customer support services for all users. If you have any questions regarding product details, order status, logistics inquiries, after-sales applications, customized consultation, or brand cooperation, please submit your demands through the official Contact Us page on our website. All official contact methods, including our dedicated service email, are fully published on the Contact Us page.
Our professional customer service team is always committed to providing efficient, polite and professional response services. We will carefully listen to customer feedback, answer various consultation questions, and properly handle after-sales issues and user suggestions. We continuously optimize our service processes based on customer feedback to upgrade overall service quality and bring a reassuring and satisfying shopping experience for every user.

Service Commitment

We always take customer satisfaction as the core benchmark of all services. From order processing, logistics distribution to after-sales protection, every link implements standardized, transparent and humanized service specifications. We adhere to fair and consistent service standards for all global customers, refuse hidden rules, and strictly protect user privacy and transaction security. In the future, we will continue to optimize our customer service system, upgrade service efficiency, and improve service details to create a more reliable and professional shopping service environment for global consumers of our functional healthy beverages.

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