PRIVACY POLICY

Overview

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information submitted by users when accessing and shopping on our official website. This policy applies to all visitors, registered users, and customers who use our website services, browse our products, or place purchase orders. We are firmly committed to protecting user personal privacy and data security, and we strictly abide by global standard data protection principles to ensure that all user personal data is processed legally, transparently, and securely. By using our website and services, you fully acknowledge and agree to the terms outlined in this Privacy Policy.

Information We Collect

We only collect necessary and legitimate user information to support normal website operation, order fulfillment, and customer service. The personal information we collect mainly includes information actively submitted by users and passive technical data generated during website access.
When you register an account, place an order, or submit service inquiries, we may collect personally identifiable information, including but not limited to your name, email address, shipping address, contact information, and payment-related verification information. These data are essential for us to process orders, arrange product delivery, complete refund procedures, and provide effective customer after-sales support for our beverage products, including high-protein instant iced coffee, concentrated coffee liquid, collagen protein creamer, transparent fruit protein sparkling drinks, and zero-calorie coffee syrup.
During your visit to our website, we may automatically collect non-identifiable technical information, such as browser type, device model, access time, page browsing records, website operation preferences, and network access data. This information cannot be used to identify individual users personally and is only applied to analyze website operation status, optimize product display, and improve user browsing experience.

How We Use Your Information

All collected user information is only used for authorized service purposes and will never be used for unauthorized commercial purposes or illegal activities. Firstly, we use your personal information to complete order processing, verify payment status, arrange global logistics delivery, and implement 60-day return and 5-10 working days refund services to ensure smooth completion of all shopping procedures.
Secondly, your contact information will be used to reply to your consultation messages, feed back order logistics status, handle after-sales service applications, and deliver official service notifications. In addition, we may use anonymous browsing data to analyze user product preferences, optimize website interface and product display content, improve product quality and service standards, and create a more personalized and convenient shopping experience for global users.
We may also use your information to maintain website security, prevent illegal access, malicious attacks and fraudulent transactions, and protect the legitimate rights and interests of our platform and all registered users.

Data Storage and Protection

We adopt industry-leading technical encryption measures and standardized data management systems to protect your personal information from unauthorized access, disclosure, tampering, loss or leakage. All user data is stored on secure certified servers with strict access permission control. Only authorized professional staff can access user information under necessary service scenarios, and all data operation records are fully tracked and supervised.
We will only retain your personal information for the period necessary to complete the service purpose or comply with service retention requirements. When your data is no longer needed for business processing, after-sales guarantee and platform security maintenance, we will permanently delete or anonymously process your personal data in accordance with standardized procedures.

Information Sharing and Disclosure

We will never sell, rent or trade your personal private information to any third-party commercial institutions for profit. We only share necessary user information with trusted third-party service providers under limited and authorized scenarios to support normal platform operation, including global logistics service providers, secure payment processing institutions, and website operation maintenance service providers.
All third-party service providers have signed strict data confidentiality agreements with us and are required to comply with global data protection regulations. They can only use user information to complete designated cooperative services and are prohibited from secondary use or unauthorized disclosure of user data. In addition, we may disclose user information in response to legal requirements, official regulatory inquiries or to protect our legitimate legal rights and platform security.

Cookie Policy

Our website uses cookies and similar tracking technologies to optimize user browsing experience. Cookies are small text files stored on your local device when you visit our website, which can record your browsing habits and page preferences. Through cookies, we can remember your account login status, optimize website loading speed, and display targeted product content and service information for you.
You can freely adjust the cookie permission settings through your browser settings to accept, reject or clear cookies. Disabling partial cookies may affect your browsing fluency and partial functional experience of the website, but it will not affect the core order placement and after-sales service functions.

User Rights

As a user of our platform, you have the right to inquire, view, correct and update your personal account information and order data at any time. You also have the right to apply for deletion of your personal private data when the service purpose is completed. If you have demands for data inquiry, modification, deletion or privacy-related consultation, please contact us through the official Contact Us page of the website.
We fully respect and protect your personal privacy rights, and our professional team will respond to your legitimate data demands in a timely manner and complete relevant processing procedures in accordance with standard service processes.

Policy Updates

We reserve the right to update and revise this Privacy Policy irregularly according to platform operation adjustments, service upgrades and industry standard changes. All revised policy contents will be officially published on our website. The updated policy will take effect immediately after publication, and your continued use of the website and platform services will be deemed as recognition and acceptance of the latest policy terms.

Contact Us

If you have any questions, doubts or suggestions about this Privacy Policy, personal data processing and privacy protection issues, please submit your consultation through our officialContact Us page. All official contact channels including the dedicated service email are displayed on the Contact Us page, and we will provide you with professional and timely reply and support.

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