SHIPPING POLICY

General Overview

This Shipping Policy governs all order fulfillment, processing, and delivery services for every purchase made on our official website. It establishes standardized, consistent global shipping rules applicable to all customers across all regions without differentiation. We strive to provide stable, transparent, and cost-free logistics services for our full product line, including high-protein instant iced coffee, concentrated coffee liquid, collagen protein creamer, transparent fruit protein sparkling drinks, and zero-calorie coffee syrup. By placing an order on our platform, you acknowledge and agree to all shipping terms and conditions outlined in this policy.
All shipping services are unified globally with consistent processing speed, delivery timeframes, and service standards, ensuring every customer enjoys an equal and reliable shopping and logistics experience.

Order Processing Time

All in-stock orders received and verified with successful payment will be processed and arranged for shipment within 1 to 3 working days. Our professional fulfillment team conducts strict product inspection, standardized packaging, and order verification before dispatching all goods to ensure product integrity and order accuracy. Orders are processed sequentially in the order of receipt, and no regional priority processing will be implemented for any customer or region. Working days exclude weekends and official public holidays, during which order processing will be temporarily suspended and resumed on the next available working day.

Global Delivery Timeframe

We maintain a unified global delivery cycle for all domestic and international orders. The standard delivery time for all shipments is 6 to 12 working days after dispatch. This unified delivery timeline applies to all service regions covered by our logistics network, ensuring transparent and predictable shipping schedules for every user. The delivery timeframe accounts for international transportation, customs clearance procedures, and local final-mile delivery processes.
Please note that occasional minor delays may occur due to objective uncontrollable factors, including customs inspection adjustments, extreme weather conditions, local logistics operational updates, and peak shopping season traffic surges. Such objective delays are beyond our operational control and do not constitute valid grounds for unconditional order cancellation or refund.

Free Shipping Service

We provide 100% free shipping for all products and all orders worldwide. There are no minimum order quantity requirements, no hidden logistics fees, no handling charges, and no additional delivery surcharges of any kind. All customers can enjoy full free shipping benefits regardless of their delivery destination or order amount. This consistent free shipping policy is a permanent platform service commitment to bring cost-effective and worry-free shopping experiences to global users.

Shipping Coverage & Restrictions

Our logistics services cover most mainstream regions worldwide where cross-border e-commerce delivery is accessible. We continuously optimize our global logistics channels to expand service coverage and improve delivery stability. In rare cases, delivery services may be unavailable for remote regions with restricted logistics access or special regional transportation policies. We will proactively notify customers of any unshippable orders and arrange full solutions for affected orders in a timely manner.

Order Tracking & Delivery Updates

Once your order is dispatched, you will receive official shipping confirmation and tracking information. You can monitor the real-time logistics status and delivery progress of your package through the corresponding tracking channel. We recommend customers regularly check delivery updates to ensure smooth package reception. If you encounter abnormal logistics status such as long-term stagnation, package loss suspicion, or delivery address mismatch, please contact our customer support team for professional verification and assistance.

Delivery Address Responsibility

Customers are solely responsible for providing accurate, complete, and valid delivery address information, including detailed recipient name, contact information, street address, and postal code. We will strictly deliver packages according to the address information submitted in your final order. Failed delivery, package return, or loss caused by incorrect address, incomplete information, or unreachable contact details provided by customers will be borne by the customer, and relevant after-sales processing will follow our official refund and return policy standards.

Damaged or Lost Shipments

In the event of product damage, package deformation, item shortage, or shipment loss during transportation due to logistics-side issues, customers are eligible to apply for inspection, replacement, or refund services within the valid after-sales period. We will verify the logistics situation and provide proper solutions in strict accordance with our after-sales and refund policies to fully protect customer legitimate rights and interests.

Currency Standard

All shipping-related service settlements and order transactions on our website adopt unified USD currency. Since all orders enjoy full free shipping services, no additional shipping-related settlement procedures will be required for any order.

Customer Support & Inquiries

For any questions regarding order processing status, delivery timeframes, logistics exceptions, shipping policy terms, and other related consultation needs, please reach out to our professional customer service team via the officialContact Us page on our website. All official contact methods, including our dedicated service email, are listed on the Contact Us page for your convenient consultation.

Policy Updates

We reserve the right to revise and update this Shipping Policy based on logistics channel upgrades, platform service optimization, and industry standard adjustments. All updated terms will take effect immediately upon official publication on our website. Your continued use of our website and logistics services after policy updates constitutes your acceptance of the latest shipping policy terms.

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